Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Identification Data: Full name, national ID number, date of birth, gender, photo ID, and other KYC details.
• Contact Information: Phone number, email address, and residential location.
• Government Identifiers: National ID number, passport number, or other government-issued identification numbers.
• Financial Information: Bank account details for payment processing. (Note: We do not collect financial details directly; payments are processed via third-party providers.)
• Employment Information: Agent application forms, contracts, training records, performance logs, and compliance reports.
• Financial Information: Bank account details, M-Pesa number, payment history, and billing information.
• Device and Usage Data: Login credentials, activity logs, location data (when you check in/out on assignments), and usage of the Hokela platform.
• Location Data: Approximate location based on IP address or GPS data if you enable location services (when you check in/out on assignments), and usage of the Hokela platform.
• Communications Data: Records of your communications with us, including emails, support requests, training feedback, and survey responses.

2. How We Use Your Information

We use collected information for the following purposes:

1. To verify your identity and eligibility to work as a Hokela Agent.
2. To onboard you onto the Hokela platform and provide access to assignments.
3. To process and facilitate payments, reimbursements, and commission settlements for completed assignments.
4. To communicate with you regarding assignments, updates, and support.
5. Ensure compliance with our contractual terms and company policies.
6. To monitor and improve the quality of services provided by our Agents.
7. To comply with legal and regulatory requirements, including tax reporting under Kenyan law.
8. To conduct background checks and due diligence as required by law or our policies.
9. Improve our services, conduct audits, and enhance system security.
10. Assign tasks, monitor performance, and manage workforce operations.
11. To send you marketing communications about Hokela services (where you have consented to receive such communications).

3. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist with payment processing, identity verification, background checks, or training delivery. These providers will only access your information to perform services on our behalf and must comply with data protection laws.
• Business Partners and Hokela Clients: Companies we collaborate with for assignments or services. To verify that assigned work has been completed by a duly registered Agent.
• Legal Authorities: When required by Kenyan law, regulation, and/or court order or to protect our rights and safety.
• Affiliates: Our subsidiaries for business operations.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by Kenyan law (e.g., tax or labor regulations). After that, data will be securely deleted or anonymized.

You may request deletion of your Hokela account and associated personal data by emailing admin@hokela.co.ke with the subject “Account Deletion Request” using the email address linked to your account. Please include the phone number registered to your account so that we can verify and process the request. We will delete or anonymize the account and associated personal data, except information that we must retain for legal, tax, fraud-prevention, dispute-resolution, or security purposes. We will confirm when the request has been completed.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include encryption, secure access controls, and regular monitoring of the Hokela system.

6. Your Rights as an Agent

Under the Kenya Data Protection Act (2019), you have the following rights:

• Right to Access: Request a copy of your personal data we hold.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Request transfer of your data in a machine-readable format.
• Right to Object: Opt-out of certain types of processing, such as direct marketing.

To exercise these rights, contact us at admin@hokela.co.ke .

For a dedicated walkthrough on how to request account or data deletion, visit the Account Deletion page .

7. Use of Third-Party Verification Providers

For onboarding and payment purposes, we may use third-party service providers to verify your identity, bank details, or mobile wallet information. Information shared with these providers is treated in accordance with their respective privacy policies and Kenya’s Data Protection Act.

8. Mobile App Permissions and Data Use

Location permission: With your permission, the App may access your device’s approximate or precise location when you use location-based features. We use this information to match you with nearby assignments, provide directions, record assignment check-ins and check-outs, and verify that work was completed at the required location. We do not use location data for unrelated advertising.

Photos and media permission: The App may access only the photos or images you choose to provide. We use them for profile or identity verification, assignment evidence, surveys, reports, and support requests. Hokela does not access or upload other photos from your device without your action and permission.

Files and documents permission: The App may access files or documents that you choose so you can upload required assignment records, verification documents, or attachments, and download materials needed for your assignments. The App does not scan or collect unrelated files stored on your device.

Notification permission: With your permission, the App may send notifications about assignments, deadlines, check-in reminders, payments, account activity, security notices, support messages, and important service updates. We may process a device notification token and related device information to deliver these messages. This permission does not allow Hokela to read notifications sent by other apps.

Permission-based data is used only to operate and improve the App, provide requested services, maintain safety and security, prevent fraud, and comply with legal obligations. We do not sell personal information or share location, photos, files, or notification data with third parties for their independent advertising purposes. We may share this data only as described in Section 3, including with service providers that process it on our behalf, Hokela clients where necessary to verify completed assignments, or authorities where required by law.

You control these permissions through your device settings and may deny or revoke them at any time. The App will request permission before accessing the relevant device feature. If you deny or revoke a permission, you can continue using features that do not require it, but some assignment, upload, download, location-verification, or notification features may not work.

9. Children’s Privacy

The App and Hokela Agent services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Agents will be notified through email, WhatsApp, or the Hokela platform when significant changes are made. Continued engagement as a Hokela Agent constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Hokela Interactive Africa Ltd

60084-00300, Nairobi ,Kenya

Email: admin@hokela.co.ke

Phone: +254 740 746 684