01
Send the deletion request email
Email admin@hokela.co.ke and use the exact subject line Request Account/Data Deletion so your message is routed quickly.
Privacy control center
Request account or data deletion with total clarity.
This page gives you a direct way to request deletion, tells you exactly what to send, and explains what data is deleted, anonymised, or retained for security, legal, or financial reasons.
Required subject line
Request Account/Data DeletionOne clear starting point
A single email request is enough to start the process with the admin team.
Verification before action
We may confirm ownership of the account before deleting or anonymising data.
Transparent retention
If something must be retained, this page explains why and what that means.
Delete request starter
Everything you need in one send.
Open a ready-made email or copy the details below.
Email
admin@hokela.co.ke
Subject
Request Account/Data Deletion
Use the exact subject line shown on this page.
Include the email address or phone number tied to the account.
Add your full name and the Hokela service you used, if known.
State whether you want full account closure, personal data deletion, or both.
How it works
A simple, traceable deletion request flow.
The experience is designed to feel straightforward: one email, enough information to identify your account, verification where needed, and a clear completion response.
02
Share enough detail to locate your profile
Include your full name, phone number or email address linked to the account, plus the market or product you used.
03
Complete identity verification if asked
For your protection, Hokela may ask for a reply from your registered contact or other verification details before taking action.
04
Receive a completion update
Once the request is processed, you should receive confirmation explaining what was deleted, anonymised, or retained.
Data scope
What gets deleted, and what may still be kept.
Hokela aims to delete or anonymise eligible personal data while keeping only the limited records required for compliance, security, finance, or dispute handling.
Deleted or anonymised
Eligible account and activity data
Profile and contact information
Eligible name, phone, email, profile fields, and other account details stored in active systems are deleted or anonymised when they are no longer required.
Session and device-linked activity
Eligible login history, device associations, and account-level access records are removed from live systems where they are not needed for security or compliance.
Operational usage records
Eligible check-ins, form submissions, uploaded media, assignment traces, and in-app usage records are deleted or anonymised when they no longer need to identify you.
Marketing and outreach preferences
Promotional subscriptions and non-essential communications tied to your profile are removed from active outreach workflows.
May be retained
Limited records with a valid reason to exist
Financial and tax records
Payment, payout, invoice, and reconciliation records may be retained where accounting, audit, or tax obligations require them.
Security and fraud prevention logs
Limited records may be kept to investigate abuse, protect other users, resolve incidents, or enforce platform rules.
Legal or contractual records
Information may be retained where needed to comply with Kenyan law, respond to lawful requests, resolve disputes, or prove that a request was handled.
Backups and anonymised reporting
Secure backups may persist until normal rotation cycles clear them, and aggregated analytics that no longer identify you may be kept.
Before you hit send
Set yourself up for a clean exit.
A few quick checks can make the process smoother and reduce the back-and-forth after you request deletion.
Check balances and reimbursements
If you expect a payment, reimbursement, or wallet settlement, ask for status before requesting full account closure.
Keep anything you still need
Save copies of invoices, assignment details, or communications you may want for your records before the request is completed.
Close open work where possible
Unfinished assignments, disputes, or support cases may affect what can be deleted immediately and what must be retained for follow-up.
FAQ
Common questions, answered clearly.
Ready when you are
Email the request and we'll take it from there.
Send your request to admin@hokela.co.ke with the exact subject line request Account/Data Deletion.